Level 2 - Door Supervisor

Course Overview Information

The learner will:

1. Know the main characteristics and purposes of the Private Security Industry
2. Understand legislation as it applies to a security operative
3. Understand arrest procedures relevant to security operatives
4. Understand the importance of safe working practices
5. Understand fire procedures in the workplace
6. Understand emergencies and the importance of emergency procedures
7. Understand how to communicate effectively as a security operative
8. Understand record keeping relevant to the role of the security operative
9. Understand terror threats and the role of the security operative in the event of a threat
10. Understand how to keep vulnerable people safe
11. Understand good practice for post incident management
12. Understand crimes relevant to door supervision
13. Know how to conduct effective search procedures
14. Understand drug-misuse legislation, issues and procedures relevant to the role of a door supervisor
15. Understand preservation of evidence relevant to the role of a door supervisor
16. Understand licensing law relevant to the role of a door supervisor
17. Understand queue management and venue capacity responsibilities relevant to a door supervisor
18. Know how to use equipment relevant to a door supervisor
19. Understand the principles of conflict management appropriate to the role
20. Understand how to recognise, assess and reduce risk in conflict situations
21. Understand the use of problem-solving techniques when resolving conflict
22. Be able to communicate to de-escalate conflict
23. Understand physical interventions and the implications of their use
24. Understand the risks associated with using physical intervention
25. Understand how to reduce the risks associated with physical intervention
26. Be able to use physical skills to protect yourself and others
27. Be able to use non-pain compliant standing, holding and escorting techniques

You must provide:

• Two identity documents from group A. At least one document must show your current address and at least one document must show your date of birth.

OR

• One identity document from group A and two documents from group B. At least one document must show your current address and at least one document must show your date of birth.

Group A

• If you are a UK passport holder, your passport number entered on the application form. You do not need to submit the actual passport.
• Signed valid passport of any other nationality.
• Driving licence photocard if it was issued by the DVLA in Great Britain. We will not accept the photocard on its own if it was issued by the DVA in Northern Ireland.
• Driving licence photocard and its paper counterpart issued by the DVA in Northern Ireland.
• UK original birth certificate issued within 12 months of birth
• UK biometric residence permit card

Group B (Address & Identity)

• Valid UK firearms licence with photo.
• Current UK driving licence - paper version (not the paper counterpart to a photocard).
• P45 statement of income for tax purposes on leaving a job issued in the last 12 months.
• P60 annual statement of income for tax purposes issued in the last 12 months.
• Bank or building society statement issued to your current address, less than three months old. You can use more than one statement as long as each is issued by a different bank or building society.
• Mortgage statement issued in the last 12 months.
• Utility bill (gas, electric, telephone, water, satellite, cable) issued to your current address within the last three months. NOTE: You can only submit one utility bill in support of your SIA application.
• Pension, endowment or ISA statement issued in last 12 months.
• Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority issued within the last three months. You can submit more than one letter as long as each is issued by a different Government department or a different local authority.
• A credit card statement sent to your current address within the last three months. You can submit more than one statement as long as each is issued by a different issuer.
• Council Tax statement issued in the last 12 months.

Group B (Identity Only)

• Driving licence photocard (without a paper counterpart) issued by the DVA in Northern Ireland.
• Valid EU photo card.
• Marriage certificate or Civil Partnership certificate, with translation if not in English.
• UK birth certificate issued more than 12 months after date of birth, but not a photocopy.
• Non-UK birth certificate, with translation if not in English.
• UK adoption certificate